To continue receiving payouts, you need to secure your account by turning on two-step authentication. If two-step authentication is not turned on your payouts will be paused. Learn more

Billing waiver

Solved
The-dolce-onlin
New Member
1 0 0

I have opened a shopify account on February 2021. I haven’t used my website for past 5 months. Could shopify do a waiver over in my billing as I have to start a freshly to sell in my website.??

Accepted Solution (1)

Accepted Solutions
June
Shopify Staff
Shopify Staff
315 86 64

This is an accepted solution.

Hi @The-dolce-onlin,

Thanks for getting in touch! To clarify: 

  • Are you still able to log in to your account
  • Are you currently being charged monthly for your subscription? 

If you would like to close your store and discuss any opportunity for a refund, you can contact our support team by visiting our Help Center and logging in to your account. Please note that we are never able to guarantee that a refund will be possible, but we're happy to chat about your options. 

Please let me know if you have any other questions! 

June | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Reply 1 (1)
June
Shopify Staff
Shopify Staff
315 86 64

This is an accepted solution.

Hi @The-dolce-onlin,

Thanks for getting in touch! To clarify: 

  • Are you still able to log in to your account
  • Are you currently being charged monthly for your subscription? 

If you would like to close your store and discuss any opportunity for a refund, you can contact our support team by visiting our Help Center and logging in to your account. Please note that we are never able to guarantee that a refund will be possible, but we're happy to chat about your options. 

Please let me know if you have any other questions! 

June | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog