Billing

[KIIER]

Hello, I don't have an utilities bill, what can I use instead of that to verify my shop? 

[SaaSEnthu]

If you don't have an utilities bill, you may be able to use a different type of bill or statement to verify your Shopify account. Some examples of acceptable documents for verification include:

• A bank statement
• A credit card statement
• A phone bill
• A cable or internet bill
• A vehicle registration or insurance statement
• A property tax bill

You can also try contacting Shopify support directly to see if they have any other suggestions for verifying your account. Keep in mind that the verification process is designed to help protect your account and ensure the security of your business, so it's important to provide accurate and up-to-date information when verifying your account.

[Andrew · Accepted solution]

Hi @KIIER, 

It sounds like you may have been asked to provide identity verification for your store. Did you receive an email about this? If so, you should reply to the email directly asking about accepted alternatives.

If you have not received an email, please reach out to our Support directly so that they can access your store securely and help you.

[KIIER]

Is a photo of a debit or credit card supported too? 

[Andrew]

It would be best to direct that question to whichever email you received or to reach out directly to our Support team so that they can verify you and then check in with escalated support. 

Ultimately, a photo of a credit or debit card is unlikely to be accepted as ID verification as possession of such a card does not verify your own identity.