Billing

[Antoinette2]

I have a bill of $90 that I cannot pay because it was not what I had budgeted for. I did not want StoreSEO for a 18 month billing period. Shopify and Store SEO refuse to remove it from my bill. Now my payment keeps failing as I do not have the funds to pay $90. 

I just want the charge removed from my bill, how hard can that be. 

[Victoria]

Hi, @Antoinette2.

Welcome to the Shopify Community, and thanks for posting your question.

In order for our team to take a more detailed look at the bill, we'll need to authenticate your account. Through our community forum we do not have the tooling to authenticate accounts for privacy and security reasons. You can create a support request by heading to the Shopify Help Center to speak with a live Support Advisor. Let us know if you have any questions navigating the Help Center. 

[Antoinette2]

Hi, 

I have chatted to 2 support advisors regarding this issue as I have been trying to resolve this since 3 May and they say that they cannot do anything without StoreSEO approving the charges be removed.

I contacted StoreSEO and I was copied on an email sent to Shopify support by StoreSEO approving the removal of this charge and nothing has been done since. This email was sent on 6 May. I am still awaiting assistance. 

[Skye]

Hi, @Antoinette2 

That's great that StoreSEO has agreed to stop charging you!

While I don't have any specific information on your situation, based off the information provided and the time of posting this, it has been one business day since this email was sent. As such, our team most likely has not had the chance to view the email. I'm sure they will take action the moment they do!

Thank you for your patience!