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I had opened a free trial store(by accident, English is my second language and I didn't really understand what it is)but I had never choose a plan, but for some reason I got a email with a bill of 61$ and I cannot close the store without paying the bill that I do not even understand why I got it!!


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Shopify Partner
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Shopify Staff
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Hey @Fy4.


Thanks for reaching out. 


As @Small_Task_Help has mentioned, it would be best to speak with our live support directly about this situation. 


Since we are unable to authenticate you over the Community forums due to the sensitive information that needs to be shared, we are unable to view the billing specifics. In this case, you will need to speak with our live support by navigating to our Help Center. When you arrive at the Help Center, you will need to make the virtual assistant be aware that you would like to Speak with support and you will be connected accordingly.


Let us know if you have any questions. 

Ollie | Social Care @ Shopify 
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