Blocking/Blacklisting Customers

[BriBri]

I'm in the process of moving my online store to Shopify. After being in business online for 20+ years I have a list of blacklisted/banned customers. Mostly from fraud, chargebacks, jerks, etc that try to place orders every week.  How do I block their name, shipping/billing address, phone number, email etc. from placing orders? 

[BrianAtWork]

Hi @BriBri,

Welcome to the Shopify Community!

I understand that you've been in business for quite some time, and that you're in the process of moving your online store to Shopify. You'd like to utilize your list of banned customers, in order to prevent them from placing orders.

You can do this using Shopify's free app called Fraud Filter: http://bit.ly/32bvKa5

The app allows you to set up rules to block customers using their name, address, phone number, email, etc.

There are other apps available on the Shopify App Marketplace, but I'd start with Shopify's official app first.

Let me know if this answers your question or if you need further help!

[Dani]

Hi @BriBri 

Dani here from Shopify.

First of all, welcome to Shopify! I hope you're finding the migration process smooth, we're here to help if you do have any questions at all!

As Brian suggested, the Fraud Filter app may work well for you! It's a free Shopify developed app that can either automatically cancel certain orders, or alert you that a possible fraud order has been made. You can set a variety of custom filters to add extra protection to your store. Take a look at our help doc for more information on this app.

There are many additional third party fraud apps you could consider as well! A few that I found which you may be interested in are:

• Fraud Scanner
• FraudLabs Pro Fraud Prevention
• Easy Country Blocker - this one is useful if you find that you seem to be being targeted by customers of a certain country.

For future orders, you may want to consider our Fraud Protect program. With Fraud Protect, all eligible orders are protected from chargeback risk based on a custom percentage for your store. If a chargeback does come in on a protected order, Shopify will cover the chargeback cost and fees!

That's really impressive that you have been online for 20+ years! I'm curious, what's been your favourite thing about Shopify so far? And what advice would you give to someone just starting out in their online business venture?

All the best,

Dani

[McSpin]

Like BriBri, I want to block certain people from ordering. The shopify fraud filter does not do this. It simply cancels the order and refunds the payment. However, this a poor solution.  I still end up losing fees charged when they place the order.  

Specifically, is there a way to blacklist a customer so they cannot place an order?  

[MarianaZ]

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@McSpin wrote:

Like BriBri, I want to block certain people from ordering. The shopify fraud filter does not do this. It simply cancels the order and refunds the payment. However, this a poor solution.  I still end up losing fees charged when they place the order.  

Specifically, is there a way to blacklist a customer so they cannot place an order?  

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I have the same question...

[ASeller]

I would also like to know how to block someone from ever placing an order, especially digital downloads.

[Matt_gilbert]

Shopify sucks!!!!!!!!

[Rainbowvapes]

Hi, I have had this problem, but sure its fixed now. Had a customer buying several orders or more every day, I just wanted to block him from making more orders, the last 3 days since adding easy country blocker https://apps.shopify.com/country-blocker-1?surface_detail=easy+country+blocker&surface_inter_positio... we have had no fraud orders from him, you can block the ip address of countries as well as individuals so that they can't access your site. 

This is the only solution I could find without customers having to have an account to checkout

[2faroffroad]

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@BrianAtWork wrote:

The app allows you to set up rules to block customers using their name, address, phone number, email, etc.

---

Hi @BrianAtWork 

Can you help me locate this exact function? 

I only see options to tend to an order AFTER it is placed. 

Looking for the BLOCK options as you mentioned?

Thanks. 

[BrianAtWork]

@2faroffroad The Fraud Filter can automatically cancel orders after they’ve been placed but not before. There are other apps that can help you block orders before they are placed, as suggested by Shopify Staff:

https://community.shopify.com/c/Shopify-Discussion/Blocking-Blacklisting-Customers/m-p/559842/highli... 

Hope this helps!

[dans22]

I set up a rule using the shopify app, now how do i add email addresses and names to be canceled? 

[alarmguy]

None of those linked will block an order from happening in the first place. As such, you lose cc fees everytime which becomes very expensive. Seems like it should be simple to block an email or address at the calc shipping level BEFORE the order is placed.

[Rocky2020]

I’ll just be careful needless to say I won the disputed item cause was shipped and I had the tracking 😁

[PIMBY]

We have had cases where the chargeback was disputed with screenshots of the orders, delivery made, shipping label attached, USPS tracking information and the bank still sided with the person making a false fraudulent claim at their bank. It's really nasty.

[JGT]

That app doesn't make sense. Why block someone after making the purchase already. I as a seller will lose money because of the fees charge when that order generates.

[dylanpierce]

Since Shopify's app doesn't solve the main pain points of blocking a customer before they place an order and blocking orders without a customer account registration, I've created Blockade.

It's an app that allows you to block or allow traffic based on:

• Visitor's country of origin
• IP address
• Associated website (block pexgle, adspy, dropsite and other abusive scraping websites)

With the app you can block the specific IP address of the known bad acting customer so they won't be able to make an order in the first place.

You can get it on the App Store here: https://apps.shopify.com/blockade

You don't need to update your theme with a custom script or other risky steps, just install the app and setup your rules.

Happy to answer any questions,
Dylan

[EddyChung]

Blockade is a great option! 

There are some other awesome apps that have similar functionality: 

• Easy Country Blocker by ZendApps
• FraudLabs Pro Fraud Prevention
• Traffic Guard
• Fraud Filter by Shopify (already mentioned)

Check out my full review and comparison of these apps here. 

[ASeller]

I have discovered that the app SendOwl allows blocking users by email address, IP address or country. Plus, this app lets you place a mark at the bottom of every page in the PDF with the buyer’s name, etc, to discourage illegal copying. 

[Omnitype]

What keeps a person from just using a VPN and getting around it? Can your app also add customers addresses, emails, etc to have a more robust stack of info on them? As you know, fraudsters have many ways around this thing by using different names, different emails, VPN, etc. So we need all of this info to be able to keep adding to a fraudsters "File" everytime they use new info. 

[AllINSP]

Did you ever find a solution for this?  We're looking at the same problem.  We'd like to stop a customer from purchasing digital downloads - and it's the same customer (we think, it's all in Chinese which non of us read).