Blog Comments Unable to Be Approved on Mobile or Desktop

HudsonAtlantic
Excursionist
64 0 10

The ability to approve blog comments disappeared from the mobile app a few weeks ago. Today I went into the desktop to approve last night's comments and there is no way to do it. Can someone please fix this!?!? Thanks!

Replies 3 (3)

Shay
Shopify Staff
2633 427 550

Hi @HudsonAtlantic 

 

Thank you for sharing those details here. I checked on my own mobile device (Android) and can confirm that approving/managing blog posts does not seem to be available at this time. I am not sure if this is expected behavior and have reported it to our technical team to confirm. If it is not, a bug report will be created for the app and our developers will work on a fix for this.

 

I was able to successfully manage blog posts through my computer browser though (Macbook, Chrome Browser). If you are using a different browser please try in Chrome if possible. If you are still not able to manage blog comments through your computer please contact our authenticated support for additional help in troubleshooting and escalating this issue. You can follow this link to do so: Shopify Help Center. Next, you will want to follow the on screen prompts to sign in, choose your topic and issue and at the bottom of the help articles provided will be all available support options. 

Shay | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

HudsonAtlantic
Excursionist
64 0 10

Thanks Shay - I am usually on Chrome but tried something new. The new button to approve posts is a "floater" - so if I pull up the browser and reduce the height by 2/3 it popped up. So I think you still have an issue on the website side too depending on what people are using. As I mentioned, I am primarily on Chrome when using the Shopify backend. Thanks

Shay
Shopify Staff
2633 427 550

Thank you @HudsonAtlantic for confirming that for me!

 

If you could please still report the issue through our authenticated support channels it will assist our developers in isolating the problem a lot faster. I really appreciate you taking the time to share this!

Shay | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog