I have a client who has recently added a blog to her Shopify store. She knows how to manage the posts (approving them and deactivating them), but she wants the ability to be able to comment on her reader's comments. I haven't been able to find any help articles. Is this possible? Thank you in advance.
Thanks for reaching out about this. At this time, commenting on visitors' comments is not an available feature through the natural Shopify admin. There is another thread on this topic linked here in the Community. I will certainly share your feedback with our developers about this topic, the more feedback we receive the better.
As Rae mentions in the thread, the best way available for replying to blog comments is to go directly onto your site from your URL and visit your blog as a visitor and reply to the comment by using the field directly below the comment to enter a reply.
Outside of this, your client could instal a third party app to help manage their blog comments. These apps can also be helpful for comment notifications. For example, Sunny - Blog Comment Manager.
Let me know if you have any further questions!