Blurry and Missing Images on Website

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We are using the Brooklyn theme for our website, which I now understand is vintage and not compatible with the current updates. In the past few days, we noticed that almost every photo on our website is blurry. We have been using this theme for over a year with no issues, and it just recently started to occur. Also, the images of our products are disappearing on the product pages. We do use an SEO company to do blog content etc and they do have authority to make changes on the website, but they said it wasn’t anything they did. I talked to the Shopify help center and they said to reach out to the developer of the theme. Any advice?

Reply 1 (1)
Shopify Expert
437 16 37

Hi there, what is the link to the store? Can we see the issue happening?




WhiteWater Web

A certified Shopify Partner and Expert, WhiteWater Web (WWW) is a premium digital solutions company specializing in advanced Shopify Dev, Usability/Design, and Online Strategy. WWW has been working with the Shopify platform since 2006.