Brand Reseller Authorization or Supplier Invoices

bessa1
Visitor
2 0 0

Hello,

I received your message and would like to clarify that my store, 9d3d08-2.myshopify.com, exclusively sells used products and not new ones. I understand that you have identified trademarked brands in my catalog, such as Nike, New Balance, Adidas, and Puma; however, I would like to emphasize that these products are all second-hand and were not purchased directly from the manufacturers.

Furthermore, it's worth noting that in all product descriptions, it is explicitly stated that these items are used products.

As a seller of used products, I do not have access to written authorizations from brands or suppliers, nor invoices for the purchase of new products, as the items in my store were acquired previously by other owners.

I would like to request a more thorough review of my case, taking into consideration the context of selling used products. If necessary, I am willing to provide further information or documents that may clarify this situation.

Thank you for your understanding and cooperation in this matter.

Best regards, Gabriel Bessa, Hypeside.

Replies 3 (3)

Ollie
Shopify Staff
2333 454 397

Hey @bessa1.

 

Thanks for reaching out and providing that information. 

 

Could you clarify with us if you are the store owner of the URL that you have shared? I am just trying to get a better understanding of the issue here so I can assist you accordingly. 

 

If so, did you happen to receive an email from our internal teams that informed you of this situation, by any chance? 

 

Looking forward to your response. 

Ollie | Social Care @ Shopify 
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bessa1
Visitor
2 0 0

Yes, I am the owner of the store, the store has not yet been reactivated, and I have already sent all authorizations and invoices, I urgently need them to reactivate my store so I can get back to work. I don't understand why they blocked me from the store...

Ollie
Shopify Staff
2333 454 397

Hey @bessa1.

 

Thanks for the quick response. 

 

If you have provided the documents that have been requested, you will need to allow the corresponding team to analyze the documents. However, if you would like to receive an update on the situation - I would suggest speaking with our live support. Since we cannot authenticate you over the Community forums due to the sensitive information that needs to be shared, I am unable to view the specifics. 

 

In this case, it would be best to speak with a Support Advisor regarding this situation by navigating to our Help Center.

 

When you arrive at the Help Center, you will need to make the virtual assistant be aware that you would like to Speak with support and you will be connected accordingly. 

 

Let me know if you have any questions.

Ollie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog