branded or trademarked products

[J_Boutique]

I make clothing and the artwork that I put on the clothing has been flagged as branded. How do I contact someone to explain that the artwork being used is my own artwork? My clothing is literally my brand.

[Erin]

Hi, @J_Boutique. I'm happy to share some information to help!

Typically if your products have been flagged as branded or trademarked you'll receive an email from Shopify explaining any required next steps. The best thing to do in this case is to reply directly to that email with any context or questions you have. Your email will go to the team working on your account and they can help further.

If you didn't receive any emails like this from us, I recommend reaching out to our live support team here. You can follow these steps to request support once you're on that page.

1. Log in to your account.
2. Select the topic most related to your question or problem.
3. Continue to the support options listed under the suggested articles and guides.

Please let me know if you have any questions!

[DaArt]

Hi j_boutique, I'm having the same problem you had. Did you resolve it? If so, how? You would be of great help to me