Breezesummerco Toni Menter hasnt fufilled my or for the cloudyready chromebook that i paid for on Oct 7th ,ststing he sent it i wait a week
email,then its we had to reorder, back and forth and 2 weeks ago said he would make a refund…. Still nothing!!!
Hi there, @Jackleen66!
Thanks for reaching out in the Community today regarding these orders you have placed.
I'm sorry to hear that you've experienced these troubles. It sounds like you've taken many of the appropriate steps when it comes to following up with the seller, however! You've communicated with the shop, requested updates on the orders and requested a refund as well. These are all the proper steps to take in situations such as these. Have you heard back from the seller regarding these orders and your requested refund?
If you feel like the seller is violating Shopify's AUP, you can use this link here to report the business and our team will investigate. When it comes to your refund request, if you have yet to hear back from the seller, I would suggest contacting your bank as they will likely be able to help you get your funds back through filing a chargeback. Your bank will be able to answer any questions you may have about that process.
I hope you find this information helpful!
Hi again, @Jackleen66.
I totally understand your frustration here in dealing with a store that you've requested shipping updates from, and a refund from, and not heard back.
Per my previous post, did you end up filling out the reporting form I provided you?
I still highly recommend that you consider speaking to your bank about the order and the transaction as they may be able to help you get your money back by issuing a chargeback against the business. Even if you don't end up hearing from the business itself, your bank could potentially be able to get you your money back from the orders.