Broadcast Theme v5.8.2 Theme Editor Not Working

[daichansy]

Is anyone else experiencing theme editor issues today? I couldn't get into the editor due to the following error message:

• Page is redirecting to an unsupported URL
• Page failed to load due to an error

I've contacted Shopify and confirmed that it wasn't an issue on their end. I also tried a free theme Dawn, and the theme editor loaded just fine. All Broadcast versions (previous and current) can't load the theme editor! 😭😭😭

[BPShop]

Yes, I'm having the same issue.  It has been happening intermittently the past couple of weeks, but today has become unusable.  

[daichansy]

It’s been going on for week? This just happened to me today. I’ve recently updated to the latest theme version but made not changes to app. Have you contacted the theme support? I’m waiting for a response.  

[BPShop]

I chatted with Shopify support and it is a Shopify issue, not the theme.  They are working on it.  

Others are having this issue as well: https://community.shopify.com/c/shopify-discussions/liquid-error-memory-limits-exceeded-when-editing...

[peachesncream]

Can confirm experiencing exactly the same issues. 

[daichansy]

Have you heard from Shopify or theme support regarding this? I have other themes in Shopify and was able to load the theme editor, so I tend to think it’s Broadcast theme issue and not Shopify as others commented.

[daichansy]

This is counterintuitive (and stupid), but it works for me as I really needed to update my live site due to missing content! I have an old theme version that allowed me to access theme editor, so I spent hours customizing it like the live version and publish. The live version is now allowing me to access the theme editor (until it fails again), but hopefully it does the trick in the time being.

[peachesncream]

I chatted with Shopify support last night and they confirmed there is a bug somewhere on their side causing the issue and there is a ticket to investigate and fix it.

I did find that by going to the Theme Store and installing a new fresh copy of Broadcast 5.8.2 I am able to access the editor. That said, the actual customer-facing site works fine, and I’m not really up for spending a few dozen hours re-doing all of my work there, so I’m just going to wait for the fix from Shopify.

[vtnshadow]

Today, a customer using our Avada SEO app also encountered a similar error with this theme. I fixed it for them by removing the sections I highlighted in red.

[BobbyKrumov · Accepted solution]

Hello Daichansy and other forum memebers,

My name's Bobby and I'm the technical support team lead at Presidio Creative and Invisible Themes. We are aware of this issue and I can confirm that it's a problem that came from an over-the-cloud Shopify update. It started slow on just a few test and stores and then spread to a lot more.

From what we've gathered, the issue is related to the use of Liquid 'style' tags.

With that out of the way. What is the fix or do we have a patch for it?

A fix for this will officially come from Shopify. From chatting with their own support rep (Yan), I can confirm that they're at work but it's been hard to nail down. The good news is that I'm not getting the 'this is a third-party theme' response which is a step in the right direction.

Do we at least have a patch until this is resolved? Yes! Please feel free to reach out to us in support and we'll try our best to get back to you and get it sorted out. Please keep in mind that we are facing quite a big backlog of reports and we don't work weekends so we're trying our best to get on top of this issue.

For the more tech-savvy who prefer to DIY it as a quick fix, all you need to do is go into the 'cart-drawer.liquid' file and find the opening and closing liquid style tags. Depending on your version there could be more than one and they could include dashes. In short, this is what you need to do:

Replace all instances of '{% style %}' and '{%- style -%}' with '<style>'.
Replace all instances of '{% endstyle %}' and '{%- endstyle -%}' with '</style>'.

Once that's done, save the changes and that should get it sorted out. One of the suggested solutions I saw was to delete a few settings. That works simply because these settings lead back to style tags.

I hope this helps a few folks over the weekend and I'll catch you all back on Monday!

[peachesncream]

Found and replaced two instances of the style tag in card-drawer.liquid and can confirm this has resolved the out of memory errors!

Thank you folks for finding and providing a workaround so quickly!