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Luca17
New Member
1 0 0

I am trying to pay for a yeary plan and when I try to select "Country/Region" it does not let me change it and still stays selected on Malaysia. I need to be able to change the country to United States.

Reply 1 (1)
Victoria
Shopify Staff
Shopify Staff
1161 89 153

Hi, @Luca17.

 

Thanks for reaching out and sharing your question with the Shopify Community.

 

I understand you're experiencing issues when adjusting the country/region section when selecting a subscription plan. When trying to select a country/region, is it completely greyed out and stays selected on Malaysia, or do you have the option of selecting other countries/regions? If you can share a screenshot of the section you're referring to, as I'd like to have a closer look?

 

In the meantime, could you try these troubleshooting steps to see if you're able to select a different country/region?

 

Troubleshooting Steps:

 

  • Try clearing your cache and cookies and completely rebooting the browser.
  • Try on the Shopify Mobile app.
  • Using an incognito, private window, or an alternate browser.
  • Try using a different device such as a computer or mobile phone.

 

I'd like to hear more about the online business you started. What inspired you to start your business and what type of products will you be selling?

 

I look forward to your reply.

Victoria | Shopify 
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