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We have a new address and have updated it in the Settings section of Shopify. However, emails that are sent to customers, such as Abandoned Cart, still show the previous address in the footer. I cannot find a place to change this to the new address; I can only make it so the address does not appear at all, but it needs to be there.
Where do I change the business address in Shopify so it is correct everywhere that the address appears?
Solved! Go to the solution
This is an accepted solution.
Hey, everyone! I recommend checking the email template for abandoned checkouts. If the address was added manually to the email template, it wouldn't automatically update when your settings are changed.
Sophia | Social Care @ Shopify
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This is an accepted solution.
Finally an answer that works! Thank you very much, Sophia.
It took awhile to find the Abandoned Cart email template, so just keep clicking around and you should find it. To make the address change, begin Editing the Abandoned Cart template. Scroll to the bottom find the address on the left. It would not let me edit it, so this was my workaround. Uncheck the Address box on the right side. Then click Done in the upper right to save it. Then Edit the template again, and scroll down and select the Address box on the right side. This DID NOT CHANGE it to my new address, but it allowed me to edit the address myself. Click on the wrong address on the left and change it. Then click Done in the upper right.
The new address was added there weeks ago, and the old address still shows in email notifications to customers, such as the Abandoned Cart email.
Did u get any help yet
And regarding clearing the cache and cookies, the old address is showing in an Abandoned Cart email one of my customers replied to yesterday, so it's not a browser issue; it is appearing in emails going out to customers.
Is this resolved for you as I am getting into same issue?
This has not been resolved.
I am also having this issue. Have not figured out how to resolve
This has not been resolved. My address has been updated in all places it can be edited in my shop, but the Abandoned Cart email sent to customers still lists the old address.
SHOPIFY - please address this issue!
Hello! Did you ever get this resolved?... because I am facing the same issue 😕
The text that appears when the address checkbox is selected is editable text. You can just change it to your current address.
My address has been updated in all places it can be edited in my shop, but the Abandoned Cart email sent to customers still lists the old address. Your suggestion is the obvious, simple fix, but it doesn't solve the problem.
SHOPIFY - please address this issue! The address isn't being updated on all emails that Shopify creates.
This has not been resolved. My address has been updated in all places it can be edited in my shop, but the Abandoned Cart email sent to customers still lists the old address.
This is an accepted solution.
Hey, everyone! I recommend checking the email template for abandoned checkouts. If the address was added manually to the email template, it wouldn't automatically update when your settings are changed.
Sophia | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
This is an accepted solution.
Finally an answer that works! Thank you very much, Sophia.
It took awhile to find the Abandoned Cart email template, so just keep clicking around and you should find it. To make the address change, begin Editing the Abandoned Cart template. Scroll to the bottom find the address on the left. It would not let me edit it, so this was my workaround. Uncheck the Address box on the right side. Then click Done in the upper right to save it. Then Edit the template again, and scroll down and select the Address box on the right side. This DID NOT CHANGE it to my new address, but it allowed me to edit the address myself. Click on the wrong address on the left and change it. Then click Done in the upper right.
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