Solved

Business Change of Address not reflected in emails sent to customers (old address still shown)

ASeller
Excursionist
16 1 19

We have a new address and have updated it in the Settings section of Shopify.  However, emails that are sent to customers, such as Abandoned Cart, still show the previous address in the footer.  I cannot find a place to change this to the new address; I can only make it so the address does not appear at all, but it needs to be there.

 

Where do I change the business address in Shopify so it is correct everywhere that the address appears?

Accepted Solutions (2)

Sophia
Shopify Staff
1669 109 218

This is an accepted solution.

Hey, everyone! I recommend checking the email template for abandoned checkouts. If the address was added manually to the email template, it wouldn't automatically update when your settings are changed.

Sophia | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

ASeller
Excursionist
16 1 19

This is an accepted solution.

Finally an answer that works!  Thank you very much, Sophia.

 

It took awhile to find the Abandoned Cart email template, so just keep clicking around and you should find it.  To make the address change, begin Editing the Abandoned Cart template.  Scroll to the bottom find the address on the left.  It would not let me edit it, so this was my workaround.  Uncheck the Address box on the right side.  Then click Done in the upper right to save it.  Then Edit the template again, and scroll down and select the Address box on the right side.  This DID NOT CHANGE it to my new address, but it allowed me to edit the address myself.  Click on the wrong address on the left and change it.  Then click Done in the upper right.

View solution in original post

Replies 13 (13)
ASeller
Excursionist
16 1 19

The new address was added there weeks ago, and the old address still shows in email notifications to customers, such as the Abandoned Cart email.

tizzyt
Visitor
1 0 0

Did u get any help yet

ASeller
Excursionist
16 1 19

And regarding clearing the cache and cookies, the old address is showing in an Abandoned Cart email one of my customers replied to yesterday, so it's not a browser issue; it is appearing in emails going out to customers.

sarbjit_longia
Visitor
1 0 0

Is this resolved for you as I am getting into same issue?

ASeller
Excursionist
16 1 19

This has not been resolved.

CartierProject
Shopify Partner
6 0 0

I am also having this issue. Have not figured out how to resolve

ASeller
Excursionist
16 1 19

This has not been resolved.  My address has been updated in all places it can be edited in my shop, but the Abandoned Cart email sent to customers still lists the old address.  

 

SHOPIFY - please address this issue!

TAM926
Visitor
2 0 0

Hello! Did you ever get this resolved?... because I am facing the same issue 😕

CartierProject
Shopify Partner
6 0 0

The text that appears when the address checkbox is selected is editable text. You can just change it to your current address.

ASeller
Excursionist
16 1 19

My address has been updated in all places it can be edited in my shop, but the Abandoned Cart email sent to customers still lists the old address.  Your suggestion is the obvious, simple fix, but it doesn't solve the problem.

 

SHOPIFY - please address this issue!  The address isn't being updated on all emails that Shopify creates.

ASeller
Excursionist
16 1 19

This has not been resolved.  My address has been updated in all places it can be edited in my shop, but the Abandoned Cart email sent to customers still lists the old address.  

Sophia
Shopify Staff
1669 109 218

This is an accepted solution.

Hey, everyone! I recommend checking the email template for abandoned checkouts. If the address was added manually to the email template, it wouldn't automatically update when your settings are changed.

Sophia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

ASeller
Excursionist
16 1 19

This is an accepted solution.

Finally an answer that works!  Thank you very much, Sophia.

 

It took awhile to find the Abandoned Cart email template, so just keep clicking around and you should find it.  To make the address change, begin Editing the Abandoned Cart template.  Scroll to the bottom find the address on the left.  It would not let me edit it, so this was my workaround.  Uncheck the Address box on the right side.  Then click Done in the upper right to save it.  Then Edit the template again, and scroll down and select the Address box on the right side.  This DID NOT CHANGE it to my new address, but it allowed me to edit the address myself.  Click on the wrong address on the left and change it.  Then click Done in the upper right.