Business Operation Team - No Response or support - RE: Corporate Verification Documents

[MC80]

I own/operate 2 shopify stores - both are in the same industry, just 2 different brands. I was notified in November that I had to verify certain corporate details in order to continue using  Shopify payments.

For Store #1, I had no issues - I completed all of the info and uploaded the requested documents.. Approved.

For Store #2, I have had nothing but issues. I'm unable to edit the store address or any of the details related to the store. Every document that I upload is rejected - keep in mind, the corporate details of Store #1 and #2 are identical, it's only a different brand name. I've contacted support 4 separate times now and the response is the same; We will escalate and mark "urgent"..however I never receive any follow up emails or anything at all. They suggest checking my junk/spam filters. Great suggestion, but there's nothing there...and no activity in my support inbox. 

I'm being told to wait for contact from the Business Operations Team...but it's been over a month with no response, all while shopify withholds thousands of dollars from me. 

How do I solve this? I have no way of contacting anyone at shopify...how is this OK? 

[SealSubs-Roan]

Hi @MC80 

There are some issues that will take time to be resolved based on experience. It would be best to keep an open communication with their team and follow up about your case every week via live chat instead of open ticket to avoid getting it further on the queue.