How can I amend my business registration number?

[ShermanChan]

Hi, 

I would like to amend my business registration number so that it can match with my business registration documents. I contacted the live support and they said the verification would reached me. I wait for more than 1 week. But no one contact me. Could someone please help? Thanks. 

[Ollie · Accepted solution]

Hey @ShermanChan.

Thanks for reaching out.

I appreciate the context that you have shared with us as that is very helpful! Since we cannot authenticate you over the Community forums due to the sensitive information that needs to be shared, I am unable to look into the specifics.

In this case, it would be best to reach out to our live support by logging into your online store using the Contact Us page. This will allow us to securely verify you as the store owner.

Once you successfully login - you will be directed to the Help Center. Select the topic that you would like assistance with to locate the options to Get Support and speak directly with a Support Advisor about the situation.

Let me know if you have any questions.

[ShermanChan]

Hi Oliie, 

I have contacted the support for more than four time! They said the tickets has been raised to business registration verification team and  they can do nothing but only to wait for their reply. Can someone help to solve the problem directly? I have wait for their reply more than a week. Really disappointed on it......

[ShermanChan]

Hi Ollie, 

I have contacted the support again. The replied that I got from them is I have to be patient, there is NO expected timeline to solve the problem as the verification team is working in different time zone and they are busy. Please let me know these are the expected attitude from shopify.