Business verification

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Why can’t I submit business verification as a sole proprietor?? I’ve been trying to set up and activate payments but whenever I press the submit button, nothing happens. No “error” or anything. The submit button stays and I stay on the same page

Reply 1 (1)

Shopify Staff
2805 274 490

Hey, @Newuser6.


Thank you for reaching out and bringing this to our attention.


We're unable to determine why you're encountering an error when setting up Shopify Payments as we're unable to provide account-specific support via the Shopify Community. However, we'd recommend following our guide on setting up Shopify Payments as well as checking the Shopify Payments eligibility. Should you continue to have issues with activating Shopify Payments, then we'd be happy to continue assisting you through live chats. Simply visit the Shopify Help Center and login to your account to create a support request.


If you have any other questions on this topic, then don't hesitate to let us know.

Elias | Social Care @ Shopify 
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