Buy X Get Y discount not woring properly

ahmedkhubaib
Visitor
3 0 0

Hi I applied BOGO50 (Buy 1 get another 50% off) on the products of my website. but for some reason its causing a lot of anomalies in the cart and checkout. for example, if i add 4 iems under this discount i get 2 products at BOGO50. but when i go to checkout, one of the item goes missing. and when i come back to cart, the item is missing from cart at that time as well. I dried to make "Set a maximum number of uses per order" equals 4. nothing is working. however if i deactivate the discount everything works fine.

Replies 5 (5)

Olivia
Shopify Staff
1684 145 295

Hi, @ahmedkhubaib!

 

Welcome to Shopify Community. I'd be glad to support you with your question today.

 

This certainly sounds like a strange experience, so I'd like to rule out any local errors before anything else. Can you please try the following troubleshooting steps:

 

  • Try clearing cache/cookies of current browser
  • Try from a different, up-to-date, browser
  • Try from a different network connection

Though it does sound like something deeper is going on, this will help us further narrow down the issue and speed up our investigation. At that point if the issue persists, I'd love to recreate the experience on my end. To do so, please provide the following:

 

  1. Your site URL
  2. The applicable products for testing 
  3. The discount code, along with how you have set this up. Are you using a third-party app to do so?

Please note if you are not comfortable sharing any of this on our public forums, then I invite you to connect with us through our private channels at your earliest convenience. 

 

I look forward to your reply,

Olivia | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
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ahmedkhubaib
Visitor
3 0 0

Hi Olivia,

Thankyou for the promp response.
The url to the page is:
https://fitdelis.com/collections/single-bags/products/perform-chocolate

Now the usecase that i am stuck at is. You select 3 mixed berry flavours and one vanilla. In the cart you will see everything working fine, but once you go to checkout you will see that one of the mixedberry pouch has been dropped off. Once you go back to the cart you will see that there as well.

ahmedkhubaib
Visitor
3 0 0

This is an automatic discount

Olivia
Shopify Staff
1684 145 295

Thank you so much for your reply, @ahmedkhubaib!

 

I've been running further tests on my end to replicate your experience, and I am unable to recreate it with our built in Automatic Discount feature. With that being said, I do want to rule out any potential theme issues.

 

Have you tried this functionality using an unedited version of your theme yet? You can do so by going to Admin > Online Store > Themes > Add theme > customize (to add products) > preview. Be sure not to publish this theme as it should only be for testing purposes.

 

I look forward to your reply,

Olivia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

cornelle1
Excursionist
24 0 3

Was your 'buy x, get y' discount an automatic discount? If so, we had the same issue with our website and found out that it was because the checkout button was coded as a <button> rather than an <a>. Switching our checkout to <a href="/checkout"> solved the problem for us.