Buy X Get Y free gift not displaying in cart

[Avery]

Hi Shopifiers, I am experiencing a problem trying to get one of my offers displaying, and I was hoping that someone might be able to help me.

I am using the "Buy X Get Y" discount option. This is a FREE gift that should be automatically offered to anyone buying any of the other products priced over a certain amount.

However, despite saving this new discount / offer, it does not display at any time during the purchase process, and doesn't even display in the Cart.

This is my set up:

Can someone please tell me, is there something I have missed?
Thank you

PS: I have already checked the process described by @Michael-Thomas in another thread (https://community.shopify.com/c/shopify-discussions/how-can-i-automatically-add-a-free-tote-bag-to-a...)... his guide here: 

Click to watch loom video guide

[tobebuilds · Accepted solution]

Hi Avery,

This is a common confusion about how Shopify's built-in Buy X, Get Y discounts work.

The "Y" product will not be automatically added in the cart. Shopify discounts can only perform price reductions. They can't affect the cart in other ways, such as adding new items.

Setting up a "Buy X, Get Y" discount is like telling Shopify, "if this quantity of X product is in the cart, offer a discount on this quantity of Y product." The discount will also not appear on product pages automatically; it is purely a "backend" type of affair.

I suggest looking for an "auto add to cart" or "free gift with purchase" app in the Shopify App Store.

Best,

Tobe

[Avery]

Thanks Tobe, I have now added a free App to handle this.

It's a shame that Shopify doesn't have the whole functionality as standard. They could build it into their 'Buy X Get Y' discount function.

[Ellie-BOGOS]

Hi @Avery 😊

This is Ellie from BOGOS (formally Free Gifts by Secomapp), # 1 Promotion App on Shopify featuring Free Gift, Discounts & Bundles.

As Tobebuilds said, with Shopify native discount, customers have to manually find and add gifts to their cart, no automatic option. 

To streamline this process, consider using a free gift app like our BOGOS app.The system will automatically add the free gift to the customer’s cart. Take a quick look at how it works in our demo store here:

If they accidentally remove the gift from their carts, it'll be auto-added again. No manual adding or notifications, banners are needed because we have features to promote gift offers without annoying shoppers, like Gift icon and Today offer widget.

Grab 7-day free trial of BOGOS (4.9 overall rating, 1,985+ reviews) to give it a try!

If my answer is helpful, I would appreciate it if you could give me a Like or accept it as a Solution! 😁

Wish you all the best with the business,

Ellie

BOGOS (formally Free Gifts by Secomapp)

[Ankit_Thakur]

Hi @Avery 

As such we donot have the auto-add the product to the cart functionality available on the default Shopify Buy X Get Y discount, You will have to look for a third-party app for the same. You can try using the Discount Depot App, which offers you the functionality to auto-add the free gift to the cart whensome one buys the X product or reaches the condition set for the free product. 

[Avery]

Just to post an update, I am using "AOV Free Gift & BXGY" and it seems to work fine, and is stable.

However, if it fails I will consider some of these other suggestions.

Thank you