call back

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i need to "request a call back" 

Reply 1 (1)
Shopify Staff
Shopify Staff
1227 312 201

Hey, @Dtap! Welcome to Shopify Community!


I understand you're seeking assistance from our support team. They're the best point of contact when it comes to account-specific support, as they have the ability to securely access accounts, however, please bear in mind you can seek support here as well. We are unable to discuss matters that need account owner authentication, however, we are happy to help you with general concerns. 


Now, if you need to speak with one of our support advisors, you can no longer request a callback as our support setup has changed. With that said, our support team is still available 24/7 and you can still chat with them. To do this, simply visit our Help Center and express your concern and request through the AI assistant and it will connect you to our support team.


If you encounter issues reaching our support team, let me know and I'll ensure you get the assistance you need. If you have general questions, feel free to respond and I'll get back to you as soon as I can. 

Summer | Social Care @ Shopify 
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