Can a terminated account be reactivated?

Can a terminated account be reactivated?

MattN2
New Member
12 0 0

Has anyone ever had their account reactivated after being terminated? 

Replies 7 (7)
MattN2
New Member
12 0 0

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MattN2
New Member
12 0 0

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MattN2
New Member
12 0 0

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MattN2
New Member
12 0 0

I'm just wondering if I'm wasting my time or do I just need to move on to Wix ? 

Victoria
Shopify Staff
2398 162 289

Hi, @MattN2.

 

Thanks for posting to the Shopify Community.

 

Could you provide a bit more information for us to understand? Are you able to share if you deactivated your account or if it was terminated? Additionally, are you able to advise if you're able to re-access your account or if you paid an outstanding balance to reopen your account?

 

The more information we're able to gather, the better I can understand the issue and guide you accordingly. 

Victoria | Shopify 
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MattN2
New Member
12 0 0

It was terminated,  I replied with all the paperwork they wanted and I still sit and wait a week later and have heard nothing, so I was just wondering if I'm wasting my time.

Victoria
Shopify Staff
2398 162 289

Thanks for advising, @MattN2.

 

While I don't have any insight here in regard to the contents of your ticket, I recommend allowing the team a bit more time to review. If you have further questions, it's best to follow up on your existing support ticket for clarification. 

Victoria | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog