Can anyone reach live Shopify help in Australia?

[LV2023]

Hi there, just wondering if anyone is having success with reaching live shopify help in Australia, because I can't reach them?!

[Victoria · Accepted solution]

Hi, @LV2023.

Welcome to the Shopify Community.

I understand you're having issues connecting with our support team. Could you provide a bit more details on the following:

• Are you experiencing issues navigating to help.shopify.com and connecting with a Support Advisor?
• What error messages/specific issues are occurring?
• Please share a screenshot or video of the issue.
• What steps have you taken leading up to the issue?
• Have you tried using another device, browser or incognito window?

I look forward to your reply!