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Our team put the cart before the horse and advertised "10% off + a free item" with 1 coupon code. We planned to just send one free item in the package but some customers have become confused and have been adding and paying for the product they would have recieved for free and then getting 10% off the entire order.
So my question, is it possible to make a coupon do two things? I need 1 code that can give a % discount and an item for free when present in the cart. I'm aware you can use two codes at once, that is not what I'm looking for here.
I checked some of the apps and didn't see anythign like this on the store.
Please, Help!
This isn't something native discount codes can do.
You may be able to configure automatic discounts to do this in combination.
Beyond that you need an app or theme customizations to even begin to get near this behavior.
A theme customization would only work by having them enter the discount on the frontend before checkout and then that way it auto-adds a free product to the cart to minimize confusion later.
There's also automation apps to partially refund such orders automatically.
There's mechanic scripting though they don't have this exact use case in the library but it can edit orders https://tasks.mechanic.dev/demonstration-order-editing
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Hello,
Our app Stack Discounts Ninja will do exactly what you need.
For basic requirements you need, after installation, enable the app.
In settings, you can hide the widget (enabled by default).
Then you need to create a Code Campaign and specify code (this code will works as discount code).
Keep Type as "Combination"
Add 2 discounts under this campaign:
1) Amount off order
2) Amount off products
here we assume the product you want to give free is $70
Finally, after testing, go live.
Thanks.
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