Can I create a business email account with my domain on Shopify?

[JHP_photo]

Hi all, 

I kind of assumed that it would be possible to create at least one 'business e-mail account' using Shopify.
My shop is up and running, but am in need of a business e-mail. 

For instance:

[email protected]

Does Shopify offer this?

I moved my domain to Shopify, so I kind of expect they offer this. I don't want to use a third party for e-mail and I am aware about the 'e-mail forwarding option' which makes no sense to me. 

Thanks for thinking with me!

Jop

www.jophermans.com 

[Nia]

Hi, @JHP_photo!

Merchants are not given a business email account when purchasing a domain with Shopify as Primary Email Hosting is not a service offered at this moment. I can definitely put feedback through on your behalf for the possibility of having this in the future.

You're already aware that the only options would be to use a third - party email hosting service and use the email forwarding setting. If you have a Gmail email address or other third party email host, you can set this up.

Setting up your email forwarding will mean that when customers, clients or suppliers send an email to [email protected], these emails will be automatically forwarded to your Gmail address where you can view and reply to the messages. So you are still able to use [email protected] as you have bought your domain with Shopify, these emails will just be forwarded through to a third-party email service you use.

We also have a handy Shopify Help Centre guide on Email Hosting that you can take a look at for further clarification.

I would also like to recommend using Shopify Email, although this is not a replacement for your primary email admin. Shopify Email is our in-house email marketing solution to help you create email marketing campaigns. You are able to design your emails to match your brand and share links directly of products on your store. You can send 2500 free emails a month, and any additional email at a cost of $0.001USD (So 1000 additional emails would cost you $1USD).You can find all the information related to Shopify Email through this help doc.

[JHP_photo]

Hi @Nia, 

Thanks for taking the time to answer me.
That actually doesn't even sound too bad using the forwarding option. So if I'm right, when I have set this up I can receive e-mail from customers sending to [email protected] (forwarded to my new or existing Gmail account).

And what happens when I reply to these e-mails? Will the sender be [email protected] or the tile of the Gmail account the e-mail is forwarded to?

[Nia · Accepted solution]

That's correct! That is how email forwarding would work.

When customers email you, they will see the business email address that you created ([email protected]) but when you reply to their message, they will see your personal email address that you have set up, so this may be the downfall here.

I am aware that you would not want to use a third party however it may be the only other option. You can connect your domain to an email hosting provider such as GSuite or Zoho Mail. With email hosting the email address you create for your business will be an actual email address with the same features as a regular email address such as having an inbox. This would mean that even when you reply back to customers, they will only see your business email address! We actually have another guide on Email Hosting also!

[JHP_photo]

Thank you for taking the time to reply Nia!

Much appreciated and it clarifies things.

Thanks.

Jop