Can I delete my account without repaying for unused months?

[stepanekkkkkk]

So, I made a account a months ago and don´t use it anymore. Problem is that I didn´t delete it. Now it´s frozen and want a money for all these months, if I want to reactivate my account again. My question is, can I delete whole account without repay the massive payments for the months that I didn´t use it?

[Blair]

Hi @stepanekkkkkk,

Thank you for reaching out to the Community. I'm happy to provide some assistance with your request, to ensure it gets resolved. To confirm I'm fully understanding, are you looking to deactivate your shop?

If you no longer wish to run your online store, you will be required to settle any outstanding subscription fees in order to successfully close down your shop. Otherwise, the shop will remain in a frozen state. To learn more about this, you can check out our Pausing or Deactivating Your Shop document. It also shares steps on how you can successfully close down your shop. It outlines however, that you can: 

• Head to Settings > Plan, your Shopify admin.

• Click Deactivate store.

• If applicable, review the options to switch to the Pause and build plan, or start a new store.

• If you still want to deactivate, then click Deactivate store.

• Select a reason for the deactivation, and then click Continue.

• Enter your password, and then click Deactivate now.

Once deactivated, your store's information will be guaranteed for 2 years. If at any point within those 2 years you'd like to re-open your shop, you will have the opportunity to do so. To learn more about subscription fees and/or any app fees, you can check out our Charges document as it touches on this further.

Please let me know if you have any other questions.