Can I get a refund for an incorrect subscription charge?

[jasminsolakian]

Hello, I was recently charged for a monthly subscription of $399 when I thought I deactivated my account. I'm currently in college and I really need that for rent. Could you please tell me if there's any way I can be refunded. Also when I was looking there wasn't even a plan for $399 it was $299. How can I be sure my subscription is canceled? Please help, I really need that money.

[PageFly-Theodor]

Hi @jasminsolakian ,
This is Theodore from PageFly - Shopify Page Builder App.

I understand this unexpected charge is causing you trouble. While Shopify typically doesn't offer refunds.Contact Shopify Support: Explain you deactivated your account but were charged $399 (mentioning the discrepancy with the $299 plan). Emphasize your financial situation. You can contact them via live chat in your Shopify admin panel or through the Help Center.

Best regards,
Theodore | PageFly