Can I get a refund for an unused subscription charge?

Gameknight
Visitor
2 0 0

 I had a subscription I forgot about a want a refund for this months 42$ charge and I don’t want store credits like I seen on another post but I may be mistaken if that’s for everyone.

Replies 2 (2)

SealSubs-Roan
Excursionist
190 12 12

Hi @Gameknight !

 

You can try to request a subscription refund directly to the Shopify support team or advisors and they will process your subscription refund if possible.

Roan
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Elias
Shopify Staff
2915 285 501

Hey, @Gameknight.

 

Thanks for reaching out and posting this question.

 

Due to the nature of subscription services, the subscriptions would be completely managed by the account owner. However, we'd be happy to take a closer look at your invoice to see if it's eligible for a refund. While we're unable to provide account-specific support via the Shopify Community, we'd be happy to further assist you through live chats. Please visit the Shopify Help Center and login to your account to create a support request.

 

If you have any other questions on this topic, then don't hesitate to let us know.

Elias | Social Care @ Shopify 
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