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Can I get a refund for an unused subscription?

Patryk8373683
Visitor
1 0 1

Hello. I was charged $400 for the subscription, I was not informed about the charge to my account, and I have not used Shopify for 3 months. It was also my oversight mistake. Is it possible to get a refund for a subscription?

Accepted Solution (1)

Victor
Shopify Staff
2507 229 531

This is an accepted solution.

Hi there, @Patryk8373683.

 

This is something we can definitely look into, yes. If you've received a subscription charge then you likely still have an active store with us. Please contact our support team as soon as possible where you can connect with an advisor and they can authenticate you on your account. They can then look into this and whether or not a refund is possible.

Victor | Social Care @ Shopify 
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Replies 7 (7)

Victor
Shopify Staff
2507 229 531

This is an accepted solution.

Hi there, @Patryk8373683.

 

This is something we can definitely look into, yes. If you've received a subscription charge then you likely still have an active store with us. Please contact our support team as soon as possible where you can connect with an advisor and they can authenticate you on your account. They can then look into this and whether or not a refund is possible.

Victor | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

LashGW
Visitor
2 0 0

I was charged 25$ today,I cancelled it right away but I didn't saw a refund button please look on to it 25$ is a bug amount in my country 7000/Rs

Victor
Shopify Staff
2507 229 531

Hi @LashGW,

 

If you cancelled your subscription on the same day you were billed you can contact our support team to ask about a refund. They can authenticate you on the store and take a closer look at this for you.

Victor | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Chowthee
Visitor
1 0 0

Victor I also need a refund 

Ollie
Shopify Staff
2389 454 401

Hey @Chowthee.

 

Thanks for reaching out. 

 

Since we cannot authenticate you over the Community forums due to the sensitive information that needs to be shared, I am unable to view the billing of your account. With that being said, you can get in touch with our live support by navigating to the Help Center


When you arrive at the Help Center, you will need to make the virtual assistant aware that you would like to Speak with support and you will be connected with a Support Advisor accordingly. 

 

Let me know if you have any questions. 

Ollie | Social Care @ Shopify 
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MK36
Visitor
1 0 0

I have the same problem. My account was charged $92 and I have never used Shopify. Is it possible to get a refund for the subscription? I am BEGGING for help or where can I find help in Polish?

Greta
Shopify Staff
1137 121 146

Hi, @MK36!

 

Thank you for reaching out. Since I'm not able to authenticate you over the Community forums due to the sensitive information that needs to be shared, I am unable to review your request for a refund. With that being said, you can get in touch with our live support by following these steps:

 

  1. Head over to the Help Center.
  2. Enter the details of your question into the chat assistant.
  3. Wait for the chat assistant's response and click I still need help.
  4. Follow the prompts to be connected with a Support Advisor. 

 

Our team can support you in English, or in Polish using a translation tool.

 

Please let me know if you have any other questions about getting in touch! 

Greta | Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog