Can I get a refund for an unused subscription?

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Hello. I pened an accunt and use it in free trial, but i nly use it for five days (in free trial) and recently  I was charged $58.90 USD for my subscription, can I get a refund please? I already clsed the shop.

Reply 1 (1)

Shopify Staff
1346 102 193

Hi, @weino.


Thank you for reaching out! 

Did you deactivate your store within the free trial? If so, you should not have been charged. I recommend contacting our Support Team directly so they can look into this for you. 

Emily | Social Care @ Shopify 
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