Can I get a refund for my inactive e-commerce store?

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Hello !


This month I created an e-commerce website for a school project, that was on test mode the entire period of time and I believed that I canceled the subscription after the first month. Today, I received a new bill for my website, even though I didn't use it for a couple of weeks . Is there any possibility for an exception to get refunded ?


I hope you can help me with this situation.


Thanks for your time! 

Reply 1 (1)

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Hi @mcatana !


To request for a subscription refund, you will need to reach out to Shopify support team directly so, they can check your account and further assist you. You can reach out to them by going through their Shopify Help Center and enter your concern on AI chat box, respond to it until the "I still need help" or "chat with a support advisor" option appear.

Please let me know if it works by marking it as a solution!
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