Can I get a refund for not using the account and the money was withdrawn and I have a negative balan

[sane]

Good morning, I did not use your subscription and the money was taken away and I have a negative balance on my account, is it possible to return these funds? I really need them

[SealSubs-Roan]

Hi @sane 

Shopify deducts their monthly subscription if the account was not properly deactivated. In this case, you might not deactivated your account correctly even though, you are not using it. If it not yet beyond 7 business days, you can try to request a subscription refund.