Can i get my money back?

[Grabiel1]

Ive bought and item from a seller and only noticed it was kinda shady after paying (my entire fault). Tried contacting him but no answer. Days pass and he confirms the shipment and his page disappears, as well the other site i found about him. Tried contacting him again but no answer. My question is: the money of the purchase already left my account, can i still retrieve it if the shipment doesnt arrive in 1 week or 2?

[rajimulislamjoy]

Contact your bank or credit card company to dispute the transaction and request a chargeback. This can help you recover your money if the shipment doesn't arrive.

[Grabiel1]

Im already talking to the bank and they say i need to go to the police and probably i wont get my money back, since my purchase he already created more sites yall could ban his ip or something his current is tcgyor.shop

[Dirk]

Hi there, @Grabiel1 

Thanks for reaching out. It sounds like you are referring to a product from a specific store. However, as Shopify is the platform many shops use to build their website, we don’t actually manage inventory or ship orders from here ourselves. We do however have a detailed FAQ to help you with the next steps here. 

[heavywolf]

what was the website?

[Grabiel1]

It was tcgnona.shop, but now he already created more 2 and one is currently on the web its tcgyor.shop