Re: Give staff access to a subset of orders

Can I grant staff access to specific orders for fulfillment?

CartesianRob
Tourist
7 0 5

To ship my products I have two different fulfilment centres - one in the US and one in Europe.

 

I want to give a staff member access to only the European orders so he can fulfil just those.

 

Is this possible?

 

Thanks!

Rob

I make playing cards. Maybe you'd like to buy them?
Replies 10 (10)

Emily
Shopify Staff
1408 103 194

Hi, @CartesianRob.

 

Thank you for reaching out! 

 

Currently, we do not have separate staff permissions for only specific orders pertaining to a location. You could filter your orders via fulfillment location, making navigating and fulfilling orders in Europe easier. Your employee would still have access to the USA orders, but this way, they wouldn't need to dig through to find the orders fulfilled in Europe. I will happily provide this feature request to our team as I think it would be a very helpful feature to add to our platform.

 

Please let me know if you have any other questions! I would love to learn more about your business. What type of products do you sell? 

 

Talk soon,

Emily | Social Care @ Shopify 
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CartesianRob
Tourist
7 0 5

Hi Emily, 

 

Thanks for the response.

 

That makes sense, but unfortunately won't work for me. I'm using different third-party logistics partners for different regions so from a privacy point of view I only want them to be able to see order relevant to them.

 

My business is playing cards! You can see them here: https://cartesiancards.com/

 

Cheers,

Rob

I make playing cards. Maybe you'd like to buy them?
JoesIdeas
Shopify Partner
2319 211 616

@CartesianRob if they just need to add tracking and fulfill those specific orders, you can use Order Automator app.

 

There's a remote tracking feature where your partners get a secret key assigned to an order to be able to update tracking without logging into your store. I'm the lead developer, if you need help give me a shout here or at orderautomator.com/contact.

 

By the way I checked out your site, cool idea! I was a bartender for many years and would have 100% loved to have these at the bar for fun engaging way to get people trying new drinks. You're probably already marketing to bars / bartenders but if not I would give that a go.

• Creator of Order Automator (automate tagging, fulfillment, Amazon, notifications + more)
• Shopify developer for 10+ years, store owner for 7 years
• I also make guides like Shopify Automation Tips and How to Figure Out Why You're Not Getting Sales
CartesianRob
Tourist
7 0 5

Hi Jose, thanks for the reply. 

 

I'm trying to avoid using third-party apps, but if that changes I'll bear yours in mind.

 

Cheers,

Rob

I make playing cards. Maybe you'd like to buy them?
Emily
Shopify Staff
1408 103 194

Hi, @CartesianRob.

 

Thank you for that information, I will provide this feedback to our team! 

 

Your site looks great by the way! Very cool product. 

Emily | Social Care @ Shopify 
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kaiakolk
Shopify Partner
9 1 3

Hey Emily,

 

It's been two years since the request for this well needed feature. Any updates for assigning specific orders or specific locations to specific staff members within Shopify?

Shay
Shopify Staff
2996 462 612

Hi there! I appreciate your feedback on this. We do have location based settings for staff in the point of sale system, but not within the admin at this time. I will continue to share your feedback with our developers on adding this additional setting. 

Shay | Social Care @ Shopify 
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LarryD-13
Tourist
6 0 11

Hey Shopify Staff, any updates for assigning specific orders or specific locations to specific staff members within Shopify?

Larry D.

LarryD-13
Tourist
6 0 11

Hey CartesianRob, did you find a good solution?

 

I'm looking for the exact same solution for a similar circumstance. The ability to assign specific orders and/or specific inventory locations, to specific staff/employees, within Shopify, using Shopify shipping. This would be ideal, not only for staff/employee order privacy and order relevance purposes but for staff/employee/location performance tracking.

 

The only way I've been able to accomplish assigning specific orders to staff is with 3rd party app Shipstation. For me, Shipstation doesn't offer any other unique or useful features that aren't already available within Shopify. Using Shipstation for this specific solution just adds more unnecessary cost, complexity, errors, carrier integrations, order sync issues, and order notification issues. 

 

Any info or feedback would be greatly appreciated. 

Larry D.
CartesianRob
Tourist
7 0 5

Nope, sadly I've not found anything in Shopify for this.

I make playing cards. Maybe you'd like to buy them?