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Can I just send manual emails

3 0 0

Hi there

Is there way I can just send emails manually to customers to say orders have been accepted or are emails sent automatically?

Thank you.


Replies 2 (2)
Shopify Staff
Shopify Staff
669 54 133

Hello, @Claire1974!

Karlie here from the Shopify Support Team! Although the order confirmation notification that is sent out automatically cannot be disabled at this time, you do still have the option of contacting your customers from within the Shopify Admin. I am sorry about the inconvenience here. There is only a couple of notifications that can be disabled, you can check out our guide here to see how to disable and adjust notifications. 

If you are still interested in contacting your customers manually, then you can do so by sending them an email from within your Shopify Admin. At the checkout, customers are required to fill in their information and that information gets added to your customer list.

To email or contact a customer, you can do so by following this guide or by following the below instructions: 

  • Head into your Shopify Admin
  • Customers > Click on the customer you want to contact
  • In the 'Customer Overview' section, you can see the customer address, phone number and email address
  • To send an email, click on the customer's email address
  • You can then fill out the 'contact customer' window which will then prompt you to send off the email

I hope this has answered your question. If not, or if you have any further questions please let me know. I will be happy to help!


Karlie | Social Care @ Shopify 
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2 0 0

I need to contact someone who has contacted via the contact page but not bought anything. How do I contact from my shopify email address?