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Hello,
I hope someone can help me.
I have a resell shop of Jordan, Nike, Yeezy. It is something widespread in this period.
Like so many others stores I also have a website.
Some days ago I received from shopify an email to fill out the attestation for the sale of branded or trademarked products (written authorisation from each brand whose products I sell or supplier or retailer invoices).
But a resell store doesn't work in this way. Me and my collegues buy the shoes on nike and adidas website at a a retail price and then we sell them in our store at a higher price. We don't have direct contact with Nike or Adidas as suppliers.
I tried to download some invoices of shoes that I bought with my personal data and send them to shopify, they reviewed them, decided that the website in in violation of shopify's terms of services and they disabled it
As I said there are hundreds of resell store websites in Italy and to own a physical store like that is absolutely legal.
Is there something I can do now?
I don't understand why they asked to me send invoices but at the end they didn't accept them.
Can someone help me?
Thanks
I had the exact same thing just happen to me, let me know if you can find a solution as I’ll be looking for one too
Hey, did you send some invoices?
Hey, did you solve it? We are facing the same problem right now.
Hey, did you solve it? We are facing the same problem right now.
They did the same to me with all branded products I have been selling for over 2 decades. They demanded invoices for all branded products on my site. I tried to explain to them that NOBODY in my industry (embroidery/screenprinting) stocks everything that is sold online. While I do stock a large amount of product for repeat customers it is simply ridiculous to say I must stock at least 1 of each style/size and color that I offer on my website. This has been ongoing since June '23. My site was a WP site prior to moving to Shopify in March of '23. Sales are down over 80%, looking at going back to a WP site. While the WP framework can be a little frustrating at times I will deal with the occasional frustration over a stripped down website. The only one benefitting from my site being hosted on Shopify is....Shopify.
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