We're moving the community! Starting July 7, the current community will be read-only for approx. 2 weeks. You can browse content, but posting will be temporarily unavailable. Learn more

Can I make my free shipping discount be based on my customer's total?

Can I make my free shipping discount be based on my customer's total?

jsclingman
Visitor
2 0 0

Hi, this is my problem:

  1. My automatic free shipping discount kicks in when a customer has a $49.00 subtotal. 
  2. The reason this is an issue is because sometimes the customer uses a coupon code which means that he / she effectively pays less than $49.00, but still gets the free shipping discount. 
  3. The solution, as I see it, is to have my free shipping discount be applied based on my customer's total rather than subtotal. 

Does anyone know how to do this? Thanks in advance!  

Replies 4 (4)

pawankumar
Shopify Partner
762 111 129

Hi @jsclingman 
You can uncheck these boxes so it won't be combined with other discount coupons

pawankumar_0-1735835334476.png

Please check if it can help you
Thanks!

- Need a Shopify developer? Chat on WhatsApp +91-9467121281
- Coffee Tip: Buymeacoffee  | Email: thepkpawankumar@gmail.com
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
Best regards,
Pawan
jsclingman
Visitor
2 0 0

Thanks @pawankumar Unfortunately, I'm looking for a solution that will not require me to uncheck those boxes, but I appreciate your taking the time to mention that! 

Haptech
Shopify Partner
59 4 1

Hi @jsclingman 

You can install this app to solve the above problems 

Haptech: B2B/wholesale 

Please see the images. 

Haptech_0-1735874529237.pngHaptech_1-1735874555557.png

 

 

Haptech_2-1735875739836.png

 

- If helpful then please Like and Accept Solution.
- Try Haptech: B2B/wholsale Free? Check this app for all Shopify Plans.
- Need help from our expert? Kindly share your request with us via hatptech@gmail.com

Discount-Bot
Shopify Partner
189 16 20

@jsclingman , if I'm not mistaken, Shopify's native discounts validate the free shipping minimum requirement on the remaining total after product / order discounts have been applied. I just tested this and can confirm that as soon as a discount code is applied in checkout, the free shipping is removed.

 

Are you using a 3rd-party app for managing discounts that might not be doing this correctly?

Founder, Discount Bot: Sitewide Sales
- Exclude hand-pick products/collections or on-sale items from discounts: Read the guide
- Increase AOV using multi-tier volume discounts
- Bulk coupon codes - for discount promotion