Can I run a loyalty program across Shopify online store and my physical store?

[William96]

I have a retail shop and an online Shopify store. Is there a way to unify loyalty points across both?

[OwenLove]

Hello, @William96 

Yes, you absolutely can run a unified loyalty program across your Shopify online store and physical retail store — it just depends on the tools you use. Here’s what you’ll need:

1、A Shopify online store and a Shopify POS setup for your business.

2、A loyalty Shopify app that works with both online and in-store.

3、Make sure customers use the same email or account for both, so their points stay in sync.

Let me know if you need help choosing or setting it up!

[AiTrillion]

Hi @William96 ,

Yes, you can use Loyalty program with both Online store and physical store using Shopify POS. You can check our app AiTrillion which you can use completely for free.

[Abel_Lesle]

Hi @William96 

Lesle this side, good to e-meet you - we're building Dollarback, a loyalty solution that is based on Shopify Store credit. Store credit is supported on both Online store and POS and works seamlessly across both.

For example, here is a real configuration from one of the stores that's running our app! As you can see - they have setup 3% for some collections and 5% for others + also segregated based on customer type to give a higher % reward for their VIP customers.

And here are the results they've been seeing in just the past month. ~70%+ redemption rate. For context, the industry benchmark is 18%.

We did a case study with the brand in question and now that's hosted on YouTube!

Best part is that you can show exactly how much a customer would earn for purchasing a certain product from the store. The app has extensions for the product page, cart page, checkout (plus only), thank you page and also on account pages 🙂

If you found my answer to be helpful - please mark it as a solution so that others may also find value from the same.

Thanks

[Richard232]

Richard from 99minds Gift Card & Loyalty here!

Yes, you can absolutely run a unified loyalty program across your Shopify online store and your physical retail shop. You just need the right loyalty platform that supports both.

I’d suggest checking out 99minds Loyalty Program software. It’s designed to help businesses like yours unify loyalty points and rewards across all sales channels. Whether your customers shop online through your Shopify store or make a purchase in your physical store, their loyalty points get tracked in one place.

This way, customers can earn and redeem points no matter where they shop, which creates a much better experience and encourages them to keep coming back.