Can I see what products added to cart by customers?

[KatyLee]

Can anyone suggest where to see? Thanks.

[Julie · Accepted solution]

Hi, @KatyLee!

Julie here from Shopify Support.

The easiest way to see which products are being added to cart is by reviewing your abandoned checkouts under Orders > Abandoned checkouts. You can also export abandoned checkouts when you export your orders, making them easy to view in a spreadsheet. Keep in mind, however, that abandoned checkouts will only show products that have been added to carts if the customer ends up proceeding to the checkout before abandoning it. 

If you are on the Shopify plan or higher, you can also use the Website cart analysis report. This report will show you pairs of products that they have added to the same cart in the last 30 days. This information can be used to create marketing campaigns and promotions based on your most popular products. This may not be exactly what you're looking for, but if you have access to this report, you may find it useful. 

Lastly, you could choose to use a reporting app like Cart Insights, Cartly Analytics, or Cart Activity. All three of these apps are specifically designed to show you which products are being added to the cart, regardless as to whether the customer proceeds to the checkout. With Cart Insights, in particular, you can also choose to receive a daily email with this data. 

Knowing which products are being added to the cart the most can be really helpful in determining where to focus your marketing efforts. With this information, you can also launch promotions for those particular products; since they're already proving to be popular, you might capture more sales if you offer a discount on them. 

I hope this provides you with a few options worth considering! Do you have any big marketing plans? 

[TamilKing]

Adding a Cart is different than Checking out. When you add an item to a Cart, a customer does not necessarily enter an email address which is normally done on the checkout page. 

[DeanZelinsky]

yeah, this is worthless though. 

Customers will call sometimes asking me to review items in their cart and help them with a purchase, but they have not yet begun to checkout (because why would they if they are not confident in their selection?), and then I am left with nothing to view or reference because it does not let me view their cart unless they abandoned a checkout.  

There should be a way for us to view customers' carts at any point. 

[shiheikan]

This shouldn't be the accepted answer, doesn't answer the question. The OP asked for "adds to cart" not abandoned checkouts.

[StonyTS]

That doesn't answer the question at all. Shopify is terrible at helping business owners see what's happening on their sites.

Abandoned checkouts only show when someone gets to the checkout and doesn't proceed, meanwhile potential customer after customer starts a cart, and then leaves the site. Business owners have no idea what those potential customers were looking at etc. before they decided not to buy, and being forced to find some sh*tty app on the craptacular Shopify app store that shows all of this is a complete waste of time... unless you want to pay even more money for an app that doesn't really do what you need.

[CompressorComp]

From the Shopify app go to:

Sessions then click view dashboard 

Scroll all the way down to Top landing pages by session and click the little bar graph icon in the top right corner

From here you’ll be able to see the landing page path with the product below. Simply scroll right or flip your phone long ways and you’ll see the Added to cart in line with the product. 

[AsiyaM]

Thanks so much, that was incredibly helpful. Saves adding yet another app that could slow down the site even more.

[mikap]

Thanks for this! Very helpful. One follow up question - I'm seeing in the sessions by landing page report that certain landing pages that are not product pages like the home page or how it works page are being added to cart which seems to be in error and is inflating the add to cart numbers. Do you know why this would be happening?

[mikap]

One more follow up question. Do you know if it's possible to see Add To Carts by Customer name if the customer has subscribed to email/newsletter but has not started the abandoned checkout process? I'm not seeing where this is available - I only see abandoned checkout by customer. Thanks so much.

[dpfuenza]

I've tried finding this Top Landing pages in Sessions, but I'm not able to on the mobile app or the Shopify app on browser (both form my mobile phone). Would this be possible? Or only on a desktop? Would you mind sharing a screenshot? Thank you!! 

[CompressorComp]

I use iPhone idk how android presents

>From the home page in the app
The top half with the the drop down that says Today and just below that
drop down is the page you’re on
Session, Total Sales, Total Orders, Conversion Rate
You can scroll through these swiping left or right
>From the sessions page click the three dots at the bottom right of screen
and click Analytics
Top landing pages will be displayed within the Analytics page but the box
has recently been removed
Just click immediately to the right of where is says Top Landing Pages by
Session

[dpfuenza]

Hello again! I think I found this on the Analytics section 

[CompressorComp]

I have never found a way to see what customers put what items in their cart
Seems really dumb to me
I think a feature like like would be a very useful tool for helping us help
customers

[Cart_Whisper-AB]

Hi @CompressorComp @dpfuenza 

I suggest you look at our app Cart Whisper, which offers live insights in customers' carts and much more.

Get in touch should you have any questions.

Ab

[KarenFranklin]

I can't figure out where you are saying to go.. I can't see 'sessions' and then dashboard on the app.. Does this exist anymore?

[KarenFranklin]

Ok I found it..  https://admin.shopify.com/store/<yourstore>/analytics/reports/44335235?ql=FROM+sessions%0ASHOW+online_store_visitors%2C+sessions%2C+sessions_with_cart_additions%2C+sessions_that_reached_checkout%0AWHERE+landing_page_path+IS+NOT+NULL+AND+customer_email+CONTAINS+%27tampus%27%0AGROUP+BY+hour%2C+customer_email%2C+landing_page_path%0AWITH+TOTALS%0ASINCE+today%0AUNTIL+today%0AORDER+BY+hour+DESC%0ALIMIT+1000%0AVISUALIZE+sessions_with_cart_additions+TYPE+list_with_dimension_values

[artworkculture]

It works but I needed to create the report manually. Thank you!

FROM sessions
SHOW sessions_with_cart_additions
GROUP BY hour, customer_email, landing_page_path WITH GROUP_TOTALS, TOTALS
SINCE startOfDay(-30d) UNTIL today
ORDER BY hour ASC, sessions_with_cart_additions__hour_customer_email_totals
DESC, sessions_with_cart_additions DESC, customer_email ASC, landing_page_path
ASC
VISUALIZE sessions_with_cart_additions TYPE list_with_dimension_values

[Cart_Whisper-AB]

Hi @KatyLee 

We have created an app called Cart Whisper that offers just that and much more.

This gives you live insights into what's happening in your customer's cart showing what customers add or remove from their cart, you can then see the country the customer lives in the device they are using, and you also have the option to convert the customer's cart to a draft order with a click of a button, but also includes several other features:

1. Real-time Insights: View live updates of items being added or removed from carts.
2. Convert Draft to Orders: Convert customer carts into draft orders with a single click, useful for quotes or order issues.
3. Cart Page Widget: A unique widget assigns each visitor a distinct cart ID for easy customer and cart identification.
4. Widget Customization: Fully customizable widget appearance, including text, font, borders, and color schemes.
5. Exit Intent Popup: Activates a popup when customers show signs of leaving, with customizable design.
6. Comprehensive Analytics: Detailed analytics on cart value, cart count, average value, draft orders, top products, customer locations, and device types.

Get in touch should you have any questions.

Ab