Solved

Can I see what products added to cart by customers?

KatyLee
Explorer
48 0 18

Can anyone suggest where to see? Thanks.

Accepted Solution (1)

Julie
Shopify Staff
1109 106 365

This is an accepted solution.

Hi, @KatyLee!

Julie here from Shopify Support.

The easiest way to see which products are being added to cart is by reviewing your abandoned checkouts under Orders > Abandoned checkouts. You can also export abandoned checkouts when you export your orders, making them easy to view in a spreadsheet. Keep in mind, however, that abandoned checkouts will only show products that have been added to carts if the customer ends up proceeding to the checkout before abandoning it. 

If you are on the Shopify plan or higher, you can also use the Website cart analysis report. This report will show you pairs of products that they have added to the same cart in the last 30 days. This information can be used to create marketing campaigns and promotions based on your most popular products. This may not be exactly what you're looking for, but if you have access to this report, you may find it useful. 

Lastly, you could choose to use a reporting app like Cart InsightsCartly Analytics, or Cart Activity. All three of these apps are specifically designed to show you which products are being added to the cart, regardless as to whether the customer proceeds to the checkout. With Cart Insights, in particular, you can also choose to receive a daily email with this data. 

Knowing which products are being added to the cart the most can be really helpful in determining where to focus your marketing efforts. With this information, you can also launch promotions for those particular products; since they're already proving to be popular, you might capture more sales if you offer a discount on them. 

I hope this provides you with a few options worth considering! Do you have any big marketing plans? 

Julie | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Replies 9 (9)

Julie
Shopify Staff
1109 106 365

This is an accepted solution.

Hi, @KatyLee!

Julie here from Shopify Support.

The easiest way to see which products are being added to cart is by reviewing your abandoned checkouts under Orders > Abandoned checkouts. You can also export abandoned checkouts when you export your orders, making them easy to view in a spreadsheet. Keep in mind, however, that abandoned checkouts will only show products that have been added to carts if the customer ends up proceeding to the checkout before abandoning it. 

If you are on the Shopify plan or higher, you can also use the Website cart analysis report. This report will show you pairs of products that they have added to the same cart in the last 30 days. This information can be used to create marketing campaigns and promotions based on your most popular products. This may not be exactly what you're looking for, but if you have access to this report, you may find it useful. 

Lastly, you could choose to use a reporting app like Cart InsightsCartly Analytics, or Cart Activity. All three of these apps are specifically designed to show you which products are being added to the cart, regardless as to whether the customer proceeds to the checkout. With Cart Insights, in particular, you can also choose to receive a daily email with this data. 

Knowing which products are being added to the cart the most can be really helpful in determining where to focus your marketing efforts. With this information, you can also launch promotions for those particular products; since they're already proving to be popular, you might capture more sales if you offer a discount on them. 

I hope this provides you with a few options worth considering! Do you have any big marketing plans? 

Julie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

TamilKing
Visitor
1 0 1

Adding a Cart is different than Checking out. When you add an item to a Cart, a customer does not necessarily enter an email address which is normally done on the checkout page. 


DeanZelinsky
Visitor
1 0 4

yeah, this is worthless though. 

Customers will call sometimes asking me to review items in their cart and help them with a purchase, but they have not yet begun to checkout (because why would they if they are not confident in their selection?), and then I am left with nothing to view or reference because it does not let me view their cart unless they abandoned a checkout.  

There should be a way for us to view customers' carts at any point. 

CompressorComp
Visitor
1 0 1

From the Shopify app go to:

Sessions then click view dashboard 

Scroll all the way down to Top landing pages by session and click the little bar graph icon in the top right corner

From here you’ll be able to see the landing page path with the product below. Simply scroll right or flip your phone long ways and you’ll see the Added to cart in line with the product. 

AsiyaM
New Member
5 0 0

Thanks so much, that was incredibly helpful. Saves adding yet another app that could slow down the site even more.

mikap
New Member
7 0 0

Thanks for this! Very helpful. One follow up question - I'm seeing in the sessions by landing page report that certain landing pages that are not product pages like the home page or how it works page are being added to cart which seems to be in error and is inflating the add to cart numbers. Do you know why this would be happening?

mikap
New Member
7 0 0

One more follow up question. Do you know if it's possible to see Add To Carts by Customer name if the customer has subscribed to email/newsletter but has not started the abandoned checkout process? I'm not seeing where this is available - I only see abandoned checkout by customer. Thanks so much.

Andreea-Datma
Shopify Partner
122 1 6

Hi @KatyLee, I'm glad you found a solution for this. Allow me to add my suggestion also for those still looking for an in-depth analysis at product-level, such as which products were added to cart. This post is incredibly popular, meaning many community members are looking for such things.

 

I highly recommend Dhatma (demo version here ) to get product insights for all historical orders. The app has loads of reports (pre-built and custom) which allow users to analyze each SKU in the catalog. For example, you can see which and how many products were added to cart in a chosen time frame (compare view also available). 

 

I highly encourage everyone looking for product-level analysis to check out our demo. We also cover other areas such as collections, customers, orders, sessions, marketing, and finance. 

Cart_Whisper-AB
Shopify Partner
46 2 9

Hi @KatyLee 

We have created an app called Cart Whisper that offers just that and much more.

 

This gives you live insights into what's happening in your customer's cart showing what customers add or remove from their cart, you can then see the country the customer lives in the device they are using, and you also have the option to convert the customer's cart to a draft order with a click of a button, but also includes several other features:

 

  1. Real-time Insights: View live updates of items being added or removed from carts.
  2. Convert Draft to Orders: Convert customer carts into draft orders with a single click, useful for quotes or order issues.
  3. Cart Page Widget: A unique widget assigns each visitor a distinct cart ID for easy customer and cart identification.
  4. Widget Customization: Fully customizable widget appearance, including text, font, borders, and color schemes.
  5. Exit Intent Popup: Activates a popup when customers show signs of leaving, with customizable design.
  6. Comprehensive Analytics: Detailed analytics on cart value, cart count, average value, draft orders, top products, customer locations, and device types.

 

Cart_WhisperAB_0-1706789647109.png

 

Cart_WhisperAB_1-1706789647101.png

 

 

Get in touch should you have any questions.

Ab

Get Cart Whisper | Realtime Cart Insights/Unique Cart ID's App for Shopify
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