Can I stop payments on Shopify due to a scam?

Can I stop payments on Shopify due to a scam?

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Hi Shopify and anyone reading this, I recently bought two dresses from heiress Beverly Hills and used this app to pay in installments. I have three more to go but they have yet to send me my merchandise after 14 days of my dresses being at the stage of “label created”. I did some research and apparently this is common for the store because they’re scammers. I’m going to talk to my credit card company to refund the first installment I made but if I stop the other three installments on Shopify will I be penalized ? 

Reply 1 (1)

Shopify Staff (Retired)
3408 463 991


Thank you for bringing this to our attention. I would recommend reporting the store through our legal page here. As for the installment, if you create a chargeback, you shouldn't be penalized given the circumstances. Your bank can help put a stop payment on the store to avoid any further installments from being deducted. 

Trevor | Community Moderator @ Shopify
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