Can I switch a regular product to digital to skip shipping details?

[Denys_S]

Hi all, I have an idea, but I'm not sure if it can be implemented, is it possible to somehow replace our regular product with a digital one (for example, at the time of adding to the cart) in order to avoid entering a shipping address and pay for the product, and then change it back from digital on a regular one to enter all the information to receive? Tell me please!

[Shay]

Hi @Denys_S 

I don't think I fully understand the experience you are trying to create and would love to hear more about the customer steps you would like them to take and what your end goal with this would be. That information would help me better understand and provide some possible options for you.

As it stands, I don't believe this would be doable or it would require some custom apps to create this experience. If you can share some more details though I can confirm that. 

[Denys_S]

Thank you for your answer, I need the ability to pay for a digital product so as not to see the recipient's address, and the recipient must receive a letter stating that the product has been paid for and accept it, after which the digital must change back to a regular product in order to be able to enter the recipient's address for receiving, that is, you need the opportunity to change the paid digital for a paid physical product in order to hide the recipient's address, I hope it's clearer. Because I didn't find a way to hide the recipient's address during checkout, this is important to me.

[Shay]

If the customer is going through the checkout, for either a physical or digital product, the contact information and address has to be entered. Not only for transaction history sake, but it is also required for verification of the credit card transaction by the checkout security and the customer's bank. 

If a customer is checking out on your store checkout, there is no way to bypass the customer address section. 

Are you able to share the reason why you don't want to collect the customer address? Is it that you don't want to send it to your product provider? Or something else? If you are able to share the reason behind this setup, I may be able to offer some alternative solutions.