Can I transfer my inactive store domain from Shopify to Square?

Can I transfer my inactive store domain from Shopify to Square?

rucasreefer
Visitor
2 0 0

How do I transfer my domain from shopify to square if my store is inactive? is it possible or do I have to reactivate my shopify store to do so?

Replies 3 (3)

DelightCart
Shopify Partner
1242 82 157

@rucasreefer To transfer the domain may this help.

https://help.shopify.com/en/manual/domains/add-a-domain/connecting-domains/transferring-domains

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rucasreefer
Visitor
2 0 0
Thank you for the quick response but this is to transfer a domain to
Shopify. I want to transfer my domain off of Shopify.

Iris
Shopify Staff
824 67 104

Hi @rucasreefer ,

 

Thanks for reaching out.

 

For everyone reading this thread, I want to share the guide on removing third-party domains from Shopify. Remember that this process applies when you have access to the active store.

 

In your case, you mentioned that the store is inactive. Depending on your store standing and the domain status, our Advisors team can help you perform this action. We cannot look into specific accounts here, as we need to authenticate the account owner first, which is impossible via Community for privacy and security reasons. 

 

I invite you to reach out to our Contact Us page. Once you log in, select the topic you'd like to discuss with the Support Advisor. In your case, you can click on Account

 

Then scroll down to the bottom of the page, where you should see the 'Get Support' section, where you can select your preferred communication channel.

 

Could you tell me why you decided to close your store, and if you've experienced any difficulties? I'd hate to see someone struggling to get their store up and running, so if you're leaving because of setup or day-to-day store issues, feel free to reply to this message, and I'll help. Whatever the case, I wish you all the best in your future business endeavors. 

Iris | Social Care @ Shopify 
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