Hi Tira
I am aware of using staff pins for the POS app and in each store each staff member has been set to full permissions for the POS. However, these pos pins only allow the user to login to the cash register itself and do not allow a user with full permissions on POS to log on to the pos if it logs out.
My issue is not with the POS pins nor with POS permissions but with the apparent requirement to have a full multi store group access senior employee or company owner to be on-site to simply log on to the Point of Sale App if it logs out.... So someone in a store can have full managerial access to the POS but still not have the ability to log on to the POS if it is logged out at anytime..
"Only the store owner and staff with full permissions for Shopify admin can log in the store to the Point of Sale app with their email and password"
Therefore, as we found out on many nights in our live testing in the selected stores, when the POS iPads or i-Phones run security or software updates at night the following morning there needs to be a person with full group access like a company owner or senior administration manager onsite in that store to perform the simple task of logging back into the POS for the full permissions store employees that work in that store . Seems wrong that a senior employee or company owner is needed to be on site in a remote store location for something so basic as turning on a cash register so full permission POS employees can begin to make sales !
The only work around we have in place since the issue presented itself was to create each store in the live trial as a generic admin user with an email and password and then everyone working in the store has access to use this email and password to log on the pos when its needed.
This in turn means that every single pos user in a store regardless of seniority has to have full access to the group finances for each individual store in the company amongst lots of other proprietary or sensitive supplier or product information by having full admin access to turn on the point of sale cash register if it ever logs itself off....
Recently we were offered a contract to open a few concession stores in a national department store group however using Shopify as our pos we would need to give full company admin access to each concession staff member who works for the various department store outlets.... this is not something we would allow as these employees effectively work for the department store and not our company and by giving access to every external store in our group and to our company financials for every store is not feasible unless we can figure out how other multi store companies that might use your pos work around this issue of giving full multi store admin access to every store in their group.
We still use Vend in our other stores and as is the case of all other POS system that I am familiar with for multi stores you simply set up limited access for employees on POS regarding their permissions in the admin area but even the most basic user could at least log back onto the POS if it logged itself out.
I do like the Shopify POS system, especially if a company is using your web platform to makes great sense to use both platforms. Despite the Shopify POS weaknesses, software bugs and niggling issues it is solid, but if a basic login to the POS can only be done personally by a company owner or similar full group permissions admin user then Shopify POS is really not suitable for a larger multi store retailers.
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