Can multiple abandoned cart emails be sent in Shopify without extra apps?

[tyler_d123]

Hi

Is it possible to send multiple abandoned cart emails in Shopify without adding another app?

Thanks

Aaron

[SEOKart]

Hello Tyler_d123,

Thanks for reaching out to the community!

Abandoned cart emails are sent to customers, who added the items to the cart, but still need to complete the purchase. The purpose of these emails is to remind the customers about their abandoned cart to complete their purchase, and the customers can be provided with some discounts or offers to encourage them to complete purchases. 

Yes, you can send multiple cart abandonment emails to the customers, but you have to manually send the emails in such cases. The steps to send these emails are as follows:

1. Go to Shopify Admin → Orders → Abandoned Checkouts
2. Click the number of checkouts, you wish to recover
3. Click on ‘Send a Cart Recovery Email’

You can also customize and review these emails at your convenience.

Under ‘Recovery Status’ on the ‘Abandoned Checkout’ page, you can check the recovered carts, if the customers complete the purchase.

Hope it helps!

Leesha

SEOKart

[mandy666]

Not really seeing the options mentioned. 

Here is a screenshot after I clicked on an abandoned checkout 

The auto email had been initiated

and there is no other place we can click to manually send another email

[Dirk]

Hey there! For anyone wondering:

In Shopify, sending multiple abandoned cart emails without adding another app is not a built-in feature at this time. However, you can still possibly achieve this functionality by utilizing Shopify's existing capabilities and settings as a workaround.

One approach is to leverage the "Abandoned checkout recovery" feature within Shopify, which allows you to send a series of automated emails to customers who abandon their carts. While this feature typically sends a sequence of up to three emails, you can customize the content and timing of these emails to create a multi-step abandoned cart recovery campaign. 

By adjusting the settings you can effectively send multiple abandoned cart emails to encourage customers to complete their purchases without the need for an additional app.
 

[TJ_F]

Yes, you can use the built-in marketing automations capabilities to do this. 

Under the Marketing/Automations area of the Admin, you will find a library of marketing automations (click on View Templates).  There are templates for sending emails when a customer visits the online store, but leaves after browsing products, adding items to cart, or proceeding to checkout without making a purchase.

These templates include a single email, but can be modified to include conditional logic to send subsequent emails.

More information on marketing automations, and the templates available, can be found here.