Solved

Can no longer edit 'available' quantity on items with multiple variants.

BooksAndCoffee
Tourist
8 0 17

Until 2 days ago, I could edit the available quantity on items with multiple variants. Now, this is greyed out.

 

Screen Shot 2024-02-13 at 10.10.54 AM.png

 

Additionally, when I click all of the variants to edit the quantity, they are all selected but I no longer have the ability to edit each variant individually. They all have to be the same, which does not apply to ANY of my shop items. 

 

Is there a fix for this, or is my store just having some sort of frustrating glitch?

Screen Shot 2024-02-13 at 10.06.17 AM.png

 

Accepted Solution (1)

jaylaiche
Shopify Staff
6 2 0

This is an accepted solution.

Hey there @BooksAndCoffee  ,

 

I can't tell from your screenshot, but I am curious if you are on the "All locations" view? If your shop has multiple locations, then there should be a location picker defaulted to "All locations". You should be able to switch it to the specific location you want to modify quantities for, and the fields should no longer be greyed out once you have done that. 

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Replies 14 (14)

jaylaiche
Shopify Staff
6 2 0

This is an accepted solution.

Hey there @BooksAndCoffee  ,

 

I can't tell from your screenshot, but I am curious if you are on the "All locations" view? If your shop has multiple locations, then there should be a location picker defaulted to "All locations". You should be able to switch it to the specific location you want to modify quantities for, and the fields should no longer be greyed out once you have done that. 

BooksAndCoffee
Tourist
8 0 17

There's still the issue of trying to adjust the prices of many at once without having to use the bulk editor. Do you know how to get that pop-up back to be able to adjust more than 1?

jaylaiche
Shopify Staff
6 2 0

Once you select your single location, you should be able to manually update the quantities directly in the inputs for all the variants you want to update. You can update as many as you'd like and then save the product.

 

Otherwise, I think the bulk editor is likely your best/most efficient option for this. You can select your variants, then click "Bulk edit" and directly update quantities through the bulk editor.

Renee_Brandt
Visitor
3 0 0

I only have one location...and it is not working for me.  I have used this for years.  It is super frustrating.  I also hate that when I am in an individual product, it now has them grouped by one particular varient.  I never did this or asked for it..one day that just suddenly appeared.  I wonder if they are related.

 

Imogen
Shopify Staff
1550 187 276

Hi there, @Renee_Brandt. Thanks for following up on this thread! If you go to the section in your product page where your variants are listed, you can select the checkbox that lets you highlight all of your available variants. From there, a 'bulk edit' button should appear that you can use to then edit the quantities for all of your variants across all of your desired locations. This should help you edit your product quantities from your product settings page. As for the variant groups, this is to help with organization to help maintain accuracy when adjusting quantities from groups of items that share or have different variant option values.

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jmp
Excursionist
23 2 49

Your first point is literally what most people on this thread can no longer do because the quantity columns are greyed out in bulk editor…

BoskemperStudio
Visitor
2 0 0

Also having this issue. @BooksAndCoffee did you manage to fix this?

BooksAndCoffee
Tourist
8 0 17

It was the 'locations', which we've never had to select before. Change the location and you should be able to adjust them all again. 

It doesn't fix it for when I need to adjust multiple at a time, though. 

jmp
Excursionist
23 2 49

I'm afraid I don't understand. I am having this issue as well since only a few days. I only have one location in my settings... I was able to bulk edit quantities before but now they are greyed out. I don't see a location option in my products list.

Could you please describe what you did exactly to "select" the location?

Thank you!

ottilieyumjar
Tourist
3 0 3

I'm having the same problem, I need to change multiple products 'available' and I as of today can no longer do this. Very weird and frustrating as I need to remove products that are unavailable right now!

jmp
Excursionist
23 2 49

This doesn’t solve the original issue but for your immediate needs you can bulk-edit quantities in the “inventory” section.

BooksAndCoffee
Tourist
8 0 17

The 'Bulk' edit feature wasn't ever fixed for this, but we could at least edit quantity. I'm hoping shopify can fix the error with bulk editing soon, it's incredibly frustrating

 

ABSupplyCo_Mark
New Member
5 0 0

Where can I change this? This suddenly started happening to me and this is a really, really serious problem for our business if we can't do this. It just suddenly started for us earlier today and we can't bulk edit quantities either. Manually changing them one by one is completely out of the question as well, for example when a big delivery comes in.

jaylaiche
Shopify Staff
6 2 0

Can you share a screenshot of what exactly you are seeing? Are the cells completely greyed out/do they show the quantity? Does hovering over the cell show a tooltip of any sort?

And are you saying you can't edit quantities on the product page, nor selecting variants and going through "Bulk edit"? What about going to the "Inventory" section of the admin? 

 

Sorry for all the questions, just trying to diagnose what may be going on here.