Can't Accept Terms For Facebook

New Member
2 0 0

I was able to follow the steps correctly to the best of my knowledge but still no luck. I've also reached out to Facebook and expressed the issues I was having and they've been actively looking into for 2 months and said that they're having a lot of issues with linking to Shopify accounts. The issues have not been resolved on either end. 

Shopify Staff
Shopify Staff
1155 93 293

Hi, @jaeburkamper

Thanks for following up with these details. 

When you spoke with Facebook support about this, did they suggest any potential troubleshooting that would help?

Equally, did you have a chance to read over the messages in this thread from @ChiragV and @Cherkassy? They both shared some workarounds that helped them resolve this issue, so I recommend trying out the steps they suggested. 

Keep me posted on how this goes! 

Rae | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog