Can't access my account, how do I get support help?

BobbyWhite
Visitor
2 0 0

I have tried accessing chat to figure out what is wrong with my account.  It will not allow me to get to someone without accessing my store.  When I try to access my store it gives me a load page error.  How do I get someone to help me???

Replies 2 (2)

BobbyWhite
Visitor
2 0 0

BobbyWhite_0-1709577425408.png

 

Brett_Helium
Shopify Partner
228 44 97

Hey @BobbyWhite!

You can try this specific link which should let you start a support chat directly, without needing to log in first: https://help.shopify.com/en/support/topic-select/login-issue/contact

Brett | Helium
Helium builds apps that thousands of merchants depend on:
- Customer Fields ✪✪✪✪✪ (330+ reviews)
- Meteor Mega Menu ✪✪✪✪✪ (250+ reviews)