I can't cancel my shopify store, I am on pause and build plan at the moment and I tried to close my store but it says my password is incorrect after I have reset my password. It needs my password in order to close my store, please advise.
Consider sending an email to merchant support, they can look into the account.
Contact page link: https://help.shopify.com/en/questions#/contact/
If the link keeps redirecting to the home page, try opening the link in Chrome Incognito mode.
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