Can't cancel my subscription - "Password is incorrect" after changing it

HoopUnion
New Member
1 0 0

I can't cancel my shopify store, I am on pause and build plan at the moment and I tried to close my store but it says my password is incorrect after I have reset my password. It needs my password in order to close my store, please advise. 

Reply 1 (1)
Nick_Marketing
Shopify Partner
851 205 255

Consider sending an email to merchant support, they can look into the account.
Contact page link: https://help.shopify.com/en/questions#/contact/

If the link keeps redirecting to the home page, try opening the link in Chrome Incognito mode.

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