Can't Change Payout Bank Account Due to Error

[JelenaAllen]

Please Please Help! I am trying to change my bank account for payouts because I switched banks. However, I keep getting an error that the old banking information doesn't match. And I have no way of confirming why. I am looking at my checks which show the routing and bank account number, but still the error persists. Back on August 22nd, I tried using Live Chat but received what seemed like canned responses that my issue would be escalated for assistance. No one has followed up with me from Shopify. I tried again tonight to change the bank info and the same issue persists. Again, I received similar canned responses with a promise for ticket escalation when using Live Chat. I am so frustrated because I cannot launch my website until this is changed because sales deposits will not go through to a closed bank account. Please help. I am so terribly frustrated that I cannot speak to a human being. Bank account errors seem to be an issue that happens often within the Shopify community - what can't there be an easier way for assistance? No one I've chatted with via Live Chat seems to do anything. Please help - I've put so many hours and money into developing my website, but I can't keep paying for something I cannot use because of such a simple fix.

[JelenaAllen]

Thank you for the added tips. There are no other support channels that I can find. I've scoured Shopify and Google for email or phone numbers. The 3 phone numbers I found all state support has moved online with the call either ending or the message repeating itself. The issue is well documented via Live Chat and clearly explained. And I am the only one with access to my account; no one has had access to it since inception. This shouldn't be so difficult to do. And not having better support access to a human for a company that clearly has the resources makes me very uncomfortable. It's a 30 second fix that has taken hours with no resolution.

[JBKeith]

Same issue is happening with me right now. I’ve chatted with someone every day for a WEEK and sent numerous emails and no one has contacted me back or solved my issue. Their bank account info does not match mine - which has never changed. The last 2 numbers Shopify has for my bank account is incorrect and I have no idea what they’ve done to mess it up. And they won’t fix it. 

[zpat4etsu]

Anyone received a resolution to this issue? I can't access my payouts because of an error with my payout account. I attempted to change the account and must have put in the wrong information, however without knowing what I put in wrong I can't correct it.  Customer services is no help. Same old speech about how busy they are. 

[JelenaAllen]

It took them several weeks to finally turn off the old account verification so I could change my bank account. But I left the Shopify platform because of this issue and went over to the Square platform. No human customer support for important issues involving things like your payout account is unacceptable. I had to rebuild my website and start all over with analytics, but it's been well worth it. Square integrates seamlessly with my POS system. I'm tired of spending my money on companies that are so large they simply don't give a damn about their customers.

[tticcioni]

I am having the exact same issue. Very frustrating!!!