Can't confirm Contact Information when connecting Google/YouTube

Can't confirm Contact Information when connecting Google/YouTube

JackAce
Visitor
3 0 0

I seem to have the same symptoms as this user:

https://community.shopify.com/c/technical-q-a/connecting-shop-to-google-merchant-but-not-working-quo...

 

I can't get Google & YouTube connected to my store because it can't confirm that my contact information is present.

JackAce_0-1716573230793.png

Every time I try to confirm, when I refresh the page, it goes back to the above unchecked state.

 

I have contact information on every page and I have confirmed that the contact information is also present on the checkout page.

 

Is there something else that could be causing this issue?

 

Thanks!

Jack

 

Footer present on every page:

JackAce_1-1716573416740.png

Footer of checkout page:

JackAce_2-1716573467745.png

When you click Contact information above:

JackAce_3-1716573530838.png

 

 

 

 

Replies 4 (4)

EmmanuelFlossie
Shopify Partner
3161 232 759

Try again with a different browser.

Get in touch with Emmanuel: a Google Shopping Specialist, Google Ads Diamond Product Expert, and also a a Google Product Expert Education 2021 & Tailwind 2023 Award winner.
Need Google Merchant Center or Google Shopping support?.
JackAce
Visitor
3 0 0

I tried it both Firefox and Chrome. I got the same result with both.

Shay
Shopify Staff
3009 463 618

Hey @JackAce 

 

I do recommend doing a full browser cache and cookie clear and also trying to verify this in a private/incognito window as well. This helps us rule out all possible localized issues. 

 

I would also try adding a simple contact-us page to your store navigation that includes your contact details, there is a template available when you go to create a new page for your store and you can add your contact information on there as well. Make sure you have contact details in your store admin under Settings > Details as well. Generally that is all that is required. 

 

If you continue to have issues after creating a contact-us page then please connect with our authenticated chat support team for further assistance. To access our authenticated support, please follow this link: Shopify Help Center. Open the AI chat window and type "contact support" to get started. 

Shay | Social Care @ Shopify 
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JackAce
Visitor
3 0 0

I've tried it in Incognito mode and I've changed all instances of my phone number to remove the "+1" country code. I am getting the same result.

 

This is really frustrating since this has been like this for months.

 

Sounds like I will need to go through the Shopify Help Center.